Trust & safety
Student Helpers is built for adults (18+). Here's how we keep the marketplace safe.
Safety basics
Age confirmation
Every account confirms 18+ at signup. Underage accounts are blocked.
Verified students
Students can verify school enrollment and identity to earn a verified badge.
Private messaging
All chats happen in-app. We never share phone numbers without consent.
Reporting & moderation
Flagged content is reviewed quickly. Bad actors are removed.
Student Helpers is not an employer or staffing agency. It is a platform that connects independent adults for local service work.
How student verification works
Verification helps customers know they're hiring a real student. Most reviews finish in 1–3 business days.
1. Confirm your school email
Students sign up with a valid .edu (or equivalent) school email and click the confirmation link we send.
2. Submit a quick ID review
Upload a photo of a current student ID or enrollment document. Our team manually reviews each submission.
3. Get your verified badge
Once approved, a verified badge appears on your profile and job applications. Typical timeline: 1–3 days.
If something goes wrong
We take reports seriously. You have two ways to flag an issue:
Use the Report button
Every profile, job posting, and message thread has a Report button. Tap it to send details directly to our trust & safety team.
Email support
For urgent concerns or anything you can't report in-app, email support@studenthelpers.app.
Safe meeting tips
Meet in public first
For first-time jobs, meet at a public spot like a coffee shop or building lobby before going onsite.
Keep chats in-app
All communication should stay inside Student Helpers so we can help if there's a dispute.
Tell someone your plan
Share the job address and timing with a friend or family member before you head out.
What happens after a report
Reviewed within 24 hours
Our trust & safety team looks at every report within 24 hours of submission.
Bad actors are removed
Accounts that violate our community guidelines are warned, suspended, or permanently removed depending on severity.
You'll be notified
We email the reporter with the outcome once the review is complete, while keeping other users' details private.