Support
We aim to respond within one business day. For anything time-sensitive, include the job link or payment ID so we can help faster.
Payment help
Questions about held payments, releases, refunds, receipts, or a charge you don't recognize. Include the job ID and the payment status you see in the app.
Dispute help
A job didn't go as planned? Open a dispute on the job page first, then email us with photos, messages, and what outcome you'd like. Funds stay held safely while we review.
Account help
Login problems, verification status, profile changes, or closing your account. Email from the address on your account so we can verify ownership.
Reporting help
Use the Report button on a profile or job to flag content. For urgent safety concerns, email us with screenshots and the user / job link.
If you're in immediate danger, contact local emergency services first. Then email support@studenthelpers.app so we can act on the account.